🚚 Free UK Delivery

Free delivery on all orders over £50 (UK only).

📦 Delivery Options

We offer a range of Royal Mail and courier services to suit your needs:

• Royal Mail 24hr and 48hr delivery options are available for orders under 500g
• Royal Mail 24hr and 48hr tracked for orders over 500g and Collagen 250g pouches.
• Guaranteed Next Day Delivery (order before 11am) via Royal Mail.
• Orders over 2kg are sent via DHL for faster delivery, excluding highlands and islands.

📮 Royal Mail Delivery Times

Royal Mail delivery times are not guaranteed, and at the moment they are only delivering:

• 77% of 1st Class mail the next day
• 92.5% of 2nd Class mail arrives within 3 working days

Please allow at least four working days after the expected arrival date of your order, before contacting us.

If you need your order urgently, please select Express Delivery (Royal Mail Special Delivery™ 1:00pm) at checkout.

🕒 Dispatch Information

We work hard to get your orders out quickly:

• Orders placed before 11am are usually dispatched the same day.
• Orders placed after 11am are sent the next working day.
• No dispatches on Saturdays, Sundays or Bank Holidays.
• We only ship fully paid orders.
• Overnight deliveries arrive Monday–Friday (Saturday by special arrangement only).

🌍 EU Customers

Due to Brexit, we are unable to send products into the EU at this time.

✈️ International Customers

We do not accept international orders

Returns

Here at MM Ingredients we pride ourselves on our customer service

We know that there are times when you might want to return products you have bought. If you are not entirely happy with your purchase, you can return it, in its original condition, within 60 days of despatch, for a refund. All we ask is that you pay for the postage back to us. Please email sales@mmingredients.co.uk or call us on 07793055873 if you wish to return any goods.

In the unlikely event that the goods that you receive are damaged or faulty, we will replace them free of charge, and pay for the return postage. Please contact us for instructions on how to return the goods. Once we have the goods back, we will happily issue a full refund or send replacements, whichever you prefer.

Further information on our returns procedure can be found in our Terms and Conditions or by clicking on Terms and Conditions